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Account details
Personal details
Your privacy

Here at Camp Horizons we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

You can read our full privacy notice here: click here. We use Kids Club HQ to provide our booking and administration system and you can read their privacy notice here: click here.

Introduction

To process your booking/enquiry we need to collect personal details about you and all the children on your booking. We will respect and protect your privacy at all times. This policy sets out how we will collect, use and store any personal data about you and your child(ren).

By creating an account with us, you are agreeing to us storing and processing this information as set out below. You are responsible for ensuring you have the agreement from all persons on your account and booking to pass on their details to us.

Scope

This document supersedes all earlier versions and is designed to meet the requirements of the General Data Protection Regulation (GDPR). These combined rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Who we are

Camp Horizons (company number: 10117530), is registered in England. Camp Horizons specialise in the provision of child care day camps in the summer holidays. For the purposes of the General Data Protection Regulation 2018 (GDPR) we are the Data Controller and when carrying out certain contractual responsibilities on behalf of third parties, the data processor.

Use of Personal data

Camp Horizons will collect and store personal data which you provide us with in order to fulfil our obligations for a booking or service you have purchased from us; or to contact you with regards to employment or manage your data if you are an existing employee. If you give consent, we will also communicate with you our news, special offers and other content where you have expressed an interest, using your chosen method/s of opt in contact. Camp Horizons will also store and collect your basic personal information for the purposes of marketing; we will only make contact with you using the methods you have agreed to and in regards to content you have requested.

The data that we directly collect from you will be stored on our servers inside the UK, however any website analytics processed by Google may be held outside the EEA in accordance with the EU-US Privacy Shield.

Camp Horizons does not broker or share your data with third parties unless this is needed to fulfil our legal, contractual and/or marketing fulfilment. We will not collect any personal data from you that we do not need in order to provide or manage the services outlined. At all times Camp Horizons will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with GDPR and other data protection legislation.

Our legal basis for collecting personal data

Our lawful bases for processing data are as follows;

Consent – consent has been obtained to use personal data

Contract – the processing of data is necessary to fulfil our service agreement with customers

Legitimate Interest – we use your data to pursue our legitimate interests in such ways which would be reasonably expected in order to operate our business and which does not impact on the freedom or rights of customers

The information we collect

Camp Horizons receives and stores information you enter on our website or via our booking website, provided by Kids Club HQ, or give us via telephone or email. This includes information that can identify you ("personal information"), and may include your first and last name, telephone number, postal and email addresses. If you enter into correspondence with us regarding a booking, enquiry or complaint, we may also keep details of that correspondence. You can choose not to provide information to us, but in general some information about you is required in order for you to register an account; purchase products; participate in a survey, competition or promotion, sign up for a newsletter, apply for a job or ask us a question.

We will also collect and store personal data in order to fulfil our legal responsibilities in the reporting of accidents, incidents and safeguarding concerns and to help us in our future management of these risks. This information may include full name, address and occupation of injured/involved person; date and time of accident/incident; location of accident/incident; cause and nature of injury/incident; name, address and occupation of person giving notice, if other than the injured/involved person.

Cookies

Our website uses cookies. Some cookies are essential and are there to enable you to make your booking and transact, others are non- essential and are used to track visitor behaviour on the site, determine relevant products to show you for re-marketing purposes, track where visitors have come from or to improve user experience. Cookies are not harmful and do not contain any personal information e.g. address or DOB. You can choose to accept or decline cookies when you first visit the site by accessing the preference panel from your browser’s main menu (usually found under Edit, Tools or Options). If you choose to remove cookies, some of our site may not function properly for you and your use of the site may be impaired.

We may collect details about your device and visits to this site including IP address, browser type, device type, page interaction information, traffic data and location information. This is statistical information to help us provide the best online experience for our customers and does not identify any individual.

Sometimes we use content from other websites including Google maps, Google Adwords, Youtube, Facebook, Instagram, Linkedin and Twitter. These sites also use cookies, so by accessing this content you may also be sent cookies from these sites. You can check these individual websites for further information on the cookies they use.

If you would like to opt out of targeted online advertising you can do this by visiting http://www.youronlinechoices.com/uk/. This site lists many networks not just those associated with Camp Horizons and opting out will only apply to the web browser on the device you are using at the time. If you choose to turn off online behavioural advertising you will still see advertising on the internet, however, it will not be tailored to your likely interests or preferences.

Email communications

We want to make it easy for you to understand what Camp Horizons has to offer in future. One way we do this is by sending you email messages that contain information about our programme. For example, we may send you an email or contact you if you have attempted to make a booking. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

We may also share your information

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Camp Horizons, the website or users of the website; and in connection with our Terms of Use and other agreements.

In the event of an emergency, such as your child or pupil being taken ill whilst in our care, we may share information that you have provided us regarding your child including medical information, as well as your personal details with members of the emergency services or medical professionals. Your rights and choices with respect to the collection and use of your information will be respected at all times.

Unsubscribing from marketing activities

For the purposes of marketing, Camp Horizons is relying on consent and/or legitimate interest. You can exercise your right to change your preferences at any time to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right to unsubscribe from these activities at any time by contacting us via phone, email, the website, or by clicking 'unsubscribe' in the footer of any of our emails.

Updates to our privacy notice

We may update this privacy notice from time to time, each version has a sequential version number to enable you to identify the latest version. Your continued use of this site will constitute your agreement to any changes we may make.

Data security

Once data is received, we will take all reasonable steps to ensure your data is secure to prevent unauthorised access to it. All information you provide is stored on secure databases, our IT systems are password protected, hard copy information at camp is held in lockable containers and all payment transactions are encrypted. Where we have given you (or where you have chosen) a password which enables you to access our booking site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You can change your password if you believe that your personal security may have been compromised.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Data subject rights

Your rights as a data subject

At any point whilst Camp Horizons is in possession of or processing your personal data, all data subjects, as per GDPR, have the following rights:

Right to be informed: organisations must tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.

Right of access: individuals have the right to request a copy of the information that an organisation holds on them.

Right of rectification: individuals have the right to correct data that is inaccurate or incomplete.

Right to be forgotten: in certain circumstances, individuals can ask for the data an organisation holds on them to be erased from their records.

Right of portability: individuals can request that organisation transfer any data that it holds on them to another company.

Right to restrict processing: individuals can request that an organisation limits the way it uses personal data.

Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.

Right related to automated decision-making including profiling: individuals are free to request a review of automated processing if they believe the rules aren’t being followed.

In the event that Camp Horizons refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Camp Horizons, at your request, can confirm what information it holds about you and how it is processed

To access what personal data is held, identification will be required

Camp Horizons will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Camp Horizons is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to the enquiries@camphorizons.co.uk.

Compliance complaints

In the event that you wish to make a complaint about how your personal data is being processed by Camp Horizons, you have the right to complain to Camp Horizons. If you do not get a response within 30 days you can complain to the ICO.

Please email enquiries@camphorizons.co.uk to make your complaint.


Marketing communications

From time to time, we would like to contact you with updates, news and promotions for our programme. If you consent to us contacting you for this purpose, please tick to say how you would like us to contact you.